File A Warranty Claim

Our Streamlined Claims Process

At TrüNorth Warranty™, we understand the importance of getting you back on the road as soon as possible following a breakdown or needed repair. That’s why our streamlined claims process provides easy access to all the resources you need, when you need them most, including:

24/7/365 live call center support available via phone, email or mobile app.
Experienced Claims and Customer Service Representatives to assist in facilitating outcomes and guide warranty holders through the claims process.
The only multilingual, live call center in the industry.
The industry’s first and only mobile claims app for Android and iOS devices, featuring GPS location technology and real-time claims information and updates.

Repair/Claims Procedure

Take or Tow vehicle to the nearest Licensed Repair Facility.
Customer must authorize Repair Facility to perform any diagnostics/tear down to the vehicle.
Once the diagnostic/tear down is complete, the Repair Facility must e-mail [Claims@TruNorthWarranty.com] the following information:

1. Last 8 of VIN in e-mail subject line.

2. A Detailed Estimate including: detailed cause of failure, failed components and a detailed list of required parts and labor costs.

3. A recent time stamped ECM fault code report.

4. Pictures of failed component(s), if applicable.

5. Current Odometer and ECM Mileage.

6. Customer’s vehicle specific Maintenance records.

Approval/Denial

TrüNorth Warranty™ must authorize repairs before Repair Facility can begin work.
Once all paperwork is received, TrüNorth Warranty™ claims department will review all information and issue an approval or denial.
TrüNorth Warranty™ cannot make a decision until all paperwork is received and must be received within 5 days of claim start date.

Payments

TrüNorth Warranty™ CANNOT reimburse a customer for a claim payment.
Payments for covered claims MUST be paid by TrüNorth Warranty™ directly to the Repair Facility via Check, Wire Transfer, or Credit Card (Authorization form required).
Upon completion of repairs: Perform a road test, run a post repair ECM fault codes report and submit along with your parts/labor warranty information and final invoice for payment. This information must be received and all monies paid prior to release of the vehicle.