File A Warranty Claim

At TrüNorth™, we understand the importance of getting you back on the road as soon as possible following a breakdown or needed repair. That’s why our streamlined claims process provides easy access to all the resources you need, when you need them most, including:

  • 24/7/365 live call center support available via phone, email or mobile app.
  • Experienced Claims and Customer Service Representatives to assist in facilitating outcomes and guide warranty holders through the claims process.
  • The only multilingual, live call center in the industry.
  • The industry’s first and only mobile claims app for Android and iOS devices, featuring GPS location technology and real-time claims information and updates.
REPAIR/CLAIMS PROCEDURE
  • Take or Tow vehicle to the nearest Licensed Repair Facility.
  • Customer must authorize Repair Facility to perform any diagnostics/tear down to the vehicle.
  • Once the diagnostic/tear down is complete, the Repair Facility must e-mail [Claims@TruNorthWarranty.com] the following information:
  • 1. Last 8 of VIN in e-mail subject line.
  • 2. A Detailed Estimate including: detailed cause of failure, failed components and a detailed list of required parts and labor costs.
  • 3. A recent time stamped ECM fault code report.
  • 4. Pictures of failed component(s), if applicable.
  • 5. Current Odometer and ECM Mileage.
  • 6. Customer’s vehicle specific Maintenance records.
APPROVAL / DENIAL
  • TrüNorth™ must authorize repairs before Repair Facility can begin work.
  • Once all paperwork is received, TrüNorth™ claims department will review all information and issue an approval or denial.
  • TrüNorth™ cannot make a decision until all paperwork is received and must be received within 5 days of claim start date.
PAYMENTS
  • TrüNorth™ CANNOT reimburse a customer for a claim payment.
  • Payments for covered claims MUST be paid by TrüNorth™ directly to the Repair Facility via Check, Wire Transfer, or Credit Card (Authorization form required).
  • Upon completion of repairs: Perform a road test, run a post repair ECM fault codes report and submit along with your parts/labor warranty information and final invoice for payment. This information must be received and all monies paid prior to release of the vehicle.
Please contact TrüNorth™ Claims Hotline: 1-800-903-7489, Ext. 820 with any questions.
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