What should I do in the event of a breakdown?
What is the inspection process?
For dealerships, we take a look at your current inspections process and most of the time that will be sufficient for us. If you do not have an inspection process we can provide one for you or have one of our mobile inspection partners come and perform the inspection for you. We keep it as simple as possible for you.
For customers, we have a simple inspection sheet that can be completed by one of our mobile inspection partners or at an ASE Certified Facility.
How do I become a part of the TrüNorth™ family?
Where can I purchase a TrüNorth™ Warranty Plan?
Is my warranty transferable?
What are the eligibility requirements for TrüNorth™ warranty coverage?
For our Classic and Select programs, the truck has to be less than 10 years old.
For our SuperAnnuated™ programs, the truck has to be less than 20 years old.
Can I renew my warranty?
Do you offer Multi-Year Turbo and Aftertreatment Programs?
How do I process a claim?
Who pays for diagnostics?
What classifies as a “licensed repair facility”?
If I have a question, how do I get in touch with TrüNorth™?
Customer service is our #1 goal. There are several ways to reach us:
- 800-903-7489, we are always available.
- We offer live chat with our Huntersville, NC staff on our website: www.TruNorthWarranty.com
Can I find my documents online?
What are the Maintenance Requirements?
For Class 3 – 7, the engine oil and filter to be replaced by a licensed service facility every six months or 15,000 miles (whichever occurs first).
For Class 8, the engine oil and filters to be replaced by a licensed service facility every six months or 25,000 miles (whichever occurs first).
For ALL Classes, Transmission and Differential fluids must be replaced at least twelve months from the Warranty Agreement Date.
For ALL Classes, DPF, EGR, Doser Valve, & SCR Systems must be maintained to OEM specifications.
Please hang on to all receipts from any service done to your vehicle.